Refund policy

RETURNS & REFUND POLICY

At STYLDHOUSE, we want you to love your purchase. Due to the hygienic nature of hair extensions and hair products, we have specific requirements for returns and exchanges.

CHANGE OF MIND

We accept change-of-mind returns within 14 days of delivery, provided the product is unopened, unused and in its original condition and packaging.

For hygiene reasons, we cannot accept returns or exchanges on hair extensions or hair products that have been opened, removed from their original packaging, worn, installed, altered, cut or otherwise used.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping and delivery fees are non-refundable.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive an item that is faulty, damaged or different from what you ordered, please contact STYLDHOUSE as soon as possible with your order number and clear photos of the item so we can assist you.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. Where you are entitled to a remedy under Australian Consumer Law, we will provide the appropriate repair, replacement, refund or other remedy.

COLOUR VARIATIONS

We make every effort to display our hair colours as accurately as possible. However, colours may appear slightly different depending on lighting, photography and your device or screen settings. Please choose your colour carefully before ordering.

RETURNS

Please contact STYLDHOUSE before returning an item. Returns sent without first contacting us may not be accepted.

Returned products must meet the eligibility requirements above. We recommend using a tracked shipping service when returning an item, as STYLDHOUSE cannot be responsible for return parcels lost in transit.

REFUNDS

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to credit the funds to your account.

SALE ITEMS

Change-of-mind returns are not available on final-sale or clearance products. This does not affect any rights you may have under Australian Consumer Law in relation to faulty or otherwise non-compliant goods.

CONTACT US

For return or refund enquiries, please contact STYLDHOUSE through the contact details provided on our website and include your order number.